Politique de remboursement
Last Updated: September 19, 2026
We want you to be completely satisfied with your purchase from Real Prime Deals. Please review our return and refund policy below.
International Orders (Canada)
We accept returns from Canadian customers within 30 days of delivery, under the same eligibility rules outlined below. Return shipping costs are the customer's responsibility and are non-refundable. If your order arrived damaged, defective, or incorrect, please contact us within 7 days at customer@realprimedeals.com with your order number and photos — we will issue a full refund to your original payment method, no return shipment required. For high-value items, we may request additional verification or return of the item.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Important: For health and safety reasons, we have strict limitations on what can be returned. Please review the "Non-Returnable Items" section below before requesting a return.
Eligible Returns
We accept returns ONLY if:
- Product arrived damaged or defective
- You received the wrong item
- Product is expired
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Food and beverage products (opened or unopened)
- Personal care items (cosmetics, skincare, hygiene products)
- Cleaning products and detergents (if opened)
- Perishable goods (such as flowers or plants)
- Custom products (such as special orders or personalized items)
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Please contact us if you have questions or concerns about your specific item.
How to Start a Return
To start a return, please contact us at customer@realprimedeals.com or submit a support ticket through our website — within 7 days of delivery for damaged, defective, or incorrect items, and within 30 days for all other eligible returns. Please include:
- Your order number
- Photos of the damaged, defective, or incorrect item
- Description of the issue
Returns will need to be sent to the following address:
Real Prime Deals
411 Hackensack Avenue, STE 200
Hackensack, NJ 07601
United States
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
To exchange an item:
- Contact us within 30 days at customer@realprimedeals.com or submit a support ticket
- Provide your order number and reason for exchange
- We'll send you return instructions
- Ship the item back securely (unused, original packaging)
- We'll send your replacement within 3-5 business days
Note: Food, beverages, personal care items, and opened cleaning products cannot be exchanged for health and safety reasons.
The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5 business days of approval. Your bank or payment provider may take additional time to make the funds available.
If you haven't received confirmation that your refund has been issued within 5 business days of approval, please contact us at customer@realprimedeals.com or submit a support ticket through our website.
Contact Us
You can always contact us for any return or refund questions at customer@realprimedeals.com or by submitting a support ticket through our website.