Refund policy

Returns & Refunds

Last updated: September 23, 2026

Eligible non-food items may be returned within 30 days of delivery if unopened, unused, and in their original packaging. Contact customer@realprimedeals.com for approval before sending anything back.

Food, beverages & personal care

We do not accept change-of-mind returns for food, beverages, cosmetics, or personal care products. Opened cleaning products and gift cards are also non-returnable.

Damaged, defective, incorrect or expired items

Please contact us as soon as possible, preferably within 7 days and no later than 30 days after delivery. Include your order number and photos. Approved claims qualify for a refund or replacement at no additional cost. These claims are covered even when the product is otherwise non-returnable. Do not return or discard the item until we provide instructions.

Return shipping

- United States: We provide a free return label for approved eligible returns.
- Canada: Customers pay return shipping for eligible change-of-mind returns. Original shipping charges are non-refundable for these returns.
- For approved damaged, defective, incorrect or expired-item claims, we cover any required return shipping or resolve the issue without a return.

Refunds

Approved refunds are issued to the original payment method within 5 business days after approval. Your bank may take additional time to post the refund.